I am a Customer Experience Researcher at NBCSports Next!

On the UX research team, I lead strategic initiatives that support our customer experience strategy program. I work closely with multiple business units, helping them scale and apply strategic design methods that drive both immediate and long-term roadmap changes for product and go-to-market teams.

Previously, as a UX Designer, I crafted intuitive user interfaces and streamlined workflows to elevate the usability and aesthetics of our core products. My passion for outcome-driven innovation led me to transition into CX research, where I now champion customer-centered strategies that fuel meaningful business growth. 

WORK EXPERIENCE

CX Researcher → NBCUniversal, Minneapolis (Current Position) 
UX Designer → NBCSports NEXT, Minneapolis
UX Consultant → Fathom Consulting, Minneapolis

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